Do you have a query? Please read through some of the frequently asked questions that we receive when booking our services.
Why should you choose Venues Covered?
We are a local, reliable and family run company who have been trading for over 10 years, offering only the best quality products. We are recommended by many of Wiltshire, Gloucestershire and Worcestershire's beautiful hotels, and are experienced in what we do! We offer a completely personalised service, and are willing to help any Bride or Groom on the lead up to their wedding day.
What areas do you cover?
Based in Swindon (SN3) we often cover Wiltshire, Gloucestershire, Oxfordshire and the Cotswolds.
Does the price quoted by Venues Covered include fitting and setup?
All prices quoted by us are inclusive of fitting/setup; although some orders may incur a delivery charge - Delivery and setup fees will depend on the venue location, access arrangements and the types of products ordered. Any fees will be detailed in your quotation.
How do I know if your covers fit the chairs at my hotel?
Venues Covered only use the best quality lycra (spandex) chair covers which stretch to most chair cover sizes. The only chairs they will not fit are chairs with arms, or chairs that don’t have 4 independent feet (i.e. stools, etc). If you are not sure if they would be suitable, please feel free to contact me and I will double check with the hotel's wedding coordinator.
Do you require a Damage Deposit?
We currently do not ask for a damage deposit, but should any items go missing or are returned in a bad and irreparable state, a replacement fee per item may be required.
Do we need to do anything to the covers after they are used?
No, you don't have to do anything- no washing, counting or folding or waiting for couriers to pick up! We ask your wedding coordinator to collect the chair covers and place them in our collection bag for us when they are dismantling after your wedding, leaving you to enjoy the aftermath of your wedding.
We don't have our final numbers yet, can we confirm these later?
Yes, we do not require your final numbers until 8 weeks before your wedding/event date. The final balance is dependent on the numbers confirmed.
We haven't decided on a colour theme yet, can we choose the colour later?
Yes, we understand most brides start to plan well in advance, and may not have chosen a colour when they book our covers. You can confirm the colour you like much nearer the time if you prefer, and if there is a colour that is not in our range, we are more than happy to try and source the right colour match for you. Just let us know when you have some ideas!
What other items and services can you provide?
We offer a wide variety of services and decorative items that will help make your wedding extra special. Please browse our website to see our products. Usually if you have seen an item that you like (e.g. on Google, at a different wedding, etc), we will search to see if we can provide it for your wedding, and will always give you our best price.
What types of venues can you decorate?
We have transformed hotels, barns, marquees, sports halls... generally if it has a roof and walls to protect our products from the elements, we are up for a challenge!
Can you plan my whole wedding and coordinate other vendors?
Unfortunately, we are not able to do this at the moment. We are able to help you with sourcing vendors and items for your wedding if you use our consultation service (information will be available on the website soon); however, we can only provide and set-up our own items. We are able to use our items and services to help in most aspects of the day, and can create a complete wedding decoration package for you; however, items such as cakes, cars, dresses, photography, etc cannot be provided or coordinated by ourselves.
How do I book Venues Covered?
To book with us we require a £50 non refundable booking fee for orders under £500 (£150 for orders over £500) along with a completed booking form is required, which secures your wedding date. The booking fee will be deducted from your final balance. No bookings are confirmed until a booking form and booking fee have been received. Any booking fee or balance payments can be made by BACS transfer or cash. Sorry, but we do not have card facilities at the present time.
How do I know you are a reliable company?
We have been trading for over 10 years and our attendance record is 100%. This is reflected in our online reviews with Google and Facebook. Please see our photos and gallery pages to take a look at a variety of the wedding venues we have worked at. We are also the nominated suppliers for a number of hotels, and can provide you with references from some of our happy customers.
Can we meet?
Yes, we love to meet! We attend numerous wedding shows throughout the year that are free to enter, where you can see us with a set up stand and/or inspiration zone. Included in the price we quote is a 60 minute consultation in our wedding consultation room where we can discuss your requirements one-to-one.
I have seen something on Pinterest/Instagram/Google that I would like for my wedding, would you be able to provide it?
This depends on what the item is! We have created many bespoke items for weddings over the years, from signage and placecards, up to whole displays! Best thing to do is to send us some images so we can assess whether we will be able to help you.
My venue has asked for all electrical products to be PAT tested, are your products PAT tested?
Yes, our mains products well maintained and PAT tested, and we actually use mostly low-voltage products where possible.
Do you have public liability insurance?
Yes of course, venues often ask for this. Just let us know if they need a certificate.
Are your drapes flame retardant?
Yes, this is a requirement for many hotels. Our wall and ceiling drapes comply to BS5867 Part 2 Type C.